At HaxorPort, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this statement.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you use our Services to stay informed about our information practices and the choices available to you.
1. Information We Collect
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, subscribe to our Services, communicate with us, or otherwise use our Services. The types of information we may collect include:
- Contact information (such as name, email address, mailing address, and phone number)
- Billing information (such as credit card details and billing address)
- Account credentials (such as username and password)
- Profile information (such as profile picture and preferences)
- Feedback and correspondence (such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with our Services, receive customer support, or otherwise correspond with us)
- Usage information (such as information about how you use our Services and interact with us)
- Marketing information (such as your preferences for receiving marketing communications and details about how you engage with them)
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Log Information: We collect log information when you use our Services, including access times, pages viewed, IP address, and the page you visited before navigating to our Services.
- Usage Information: We collect information about your use of our Services, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
- Location Information: We may collect information about the location of your device each time you access or use certain features of our Services. For more details, please see "Your Rights and Choices" below.
- Tunnel Traffic Data: When you use our tunneling Services, we may collect limited metadata about the traffic passing through the tunnels, such as HTTP headers and connection metadata. We do not inspect or log the content of your tunnel traffic.
Information We Collect from Other Sources
We may obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, data enrichment providers, and publicly available sources.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, which includes:
- Creating and maintaining your account
- Processing and completing transactions, and sending you related information, including purchase confirmations and invoices
- Providing technical support and responding to your requests, comments, and inquiries
- Personalizing and improving your experience on our Services
- Monitoring and analyzing trends, usage, and activities in connection with our Services
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities and protecting the rights and property of HaxorPort and others
- Sending you technical notices, updates, security alerts, and support and administrative messages
- Communicating with you about products, services, offers, promotions, rewards, and events, and providing news and information we think will be of interest to you
- Facilitating contests, sweepstakes, and promotions and processing and delivering entries and rewards
- Carrying out any other purpose described to you at the time the information was collected
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
3. Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- With service providers, vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
- With third-party applications, platforms, and services that you connect to your HaxorPort account at your direction;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of HaxorPort or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- Between and among HaxorPort and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
- With your consent or at your direction.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and penetration testing
- Implementation of industry-standard security practices
- Access controls for employees and contractors
- Physical security measures for our data centers and offices
However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information. While we strive to protect your information, the transmission of information via the internet is not completely secure. Any transmission of your information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.
5. Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
When determining how long to keep your information, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information and whether we can achieve those purposes through other means
- Applicable legal requirements
6. Cookies and Similar Technologies
We use cookies and similar technologies, such as web beacons, pixels, and local storage, to collect information about your browsing activities on our Services. Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to identify your device, remember your preferences, and analyze how you use our Services.
Types of Cookies We Use
- Necessary cookies: These cookies are essential for our Services to function properly and cannot be turned off in our systems.
- Analytical/performance cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Functionality cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
- Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
7. International Data Transfers
HaxorPort is headquartered in the United States, and we have operations and service providers in various countries. Therefore, we may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
If you are in the European Economic Area (EEA), we comply with applicable data protection laws when transferring your personal information outside of the EEA. We may transfer your personal information to countries that have been found to provide adequate protection by the European Commission, use contractual protections for the transfer of personal information, or rely on one of the data transfer mechanisms permitted by data protection laws.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete information about you.
- Deletion: You can ask us to delete your personal information in certain circumstances.
- Restriction: You can ask us to restrict the processing of your information in certain circumstances.
- Data portability: You can ask us to transfer the information you provided to us to another organization or directly to you.
- Objection: You can object to our processing of your personal information in certain circumstances.
- Withdraw consent: If we process your information based on your consent, you can withdraw your consent at any time.
Account Information
You can update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account, please note that we may retain certain information as required by law or for legitimate business purposes.
Promotional Communications
You can opt out of receiving promotional emails from HaxorPort by following the instructions in those emails or by adjusting your email preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
How to Exercise Your Rights
To exercise your rights, please contact us at privacy@haxorport.com. We may need to verify your identity before responding to your request.
9. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 16, please contact us at privacy@haxorport.com.
10. Links to Other Websites
Our Services may contain links to other websites and services that are not operated by us. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.